Terms of Service for robisie.app

1. General provisions

1.1 These Terms of Service set out the rules for using the robisie.app website (hereinafter: the "Service"), operated by:

1.2 The Service Provider is not a VAT payer under Article 113(1) of the Polish VAT Act. Prices shown in the Service are final prices (gross = net, no VAT charged).

1.3 If the Service Provider's legal status changes (e.g. registration of a business activity or reactivation of a limited liability company), Users will be informed by email and by a notice in the Service at least 7 days before the change takes effect (to the extent feasible for the Service Provider, taking into account statutory registration deadlines). A change in legal status does not affect the validity of existing obligations. A User dissatisfied with the change may cancel their subscription free of charge within 14 days of receiving the notice, with a proportional refund for the unused period.

2. Definitions

In these Terms, the following terms have the meanings set out below:

• User — a person using the Service.
• Account — an individual User account in the Service.
• Service (Digital Service) — a digital service provided through the Service.
• Plugin — a functional module available in the Service (including modules that use AI tools).
• Subscription — a paid access plan for the Service.
• AI — artificial intelligence tools (including language models and generative models) used by a Plugin to process User Content.
• User Content — any data, text, links, files, or other materials entered into the Service by the User for the purpose of using the Service.
• Output — results generated by AI tools in the Service, in particular analyses, summaries, reports, translated content, or other artifacts produced as a result of processing User Content.

3. Services

3.1 The Service enables the use of AI tools (Plugins) to automate tasks. Access to the Service requires creating an Account using a Google account.

3.2 The detailed scope of functionality, usage limits, and subscription plan prices are set out in the Offer presented on the page robisie.app/pricing at the time the agreement is concluded (§5.1).

4. Registration and Account

4.1 Registration takes place using a Google account. The User undertakes to provide truthful information. An Account is personal and may not be shared with third parties.

4.2 The User declares that they are at least 16 years old or — in the case of persons under 16 — have the consent of a parent or legal guardian to use the Service (Article 8 GDPR).

5. Payments

5.1 The Service offers subscription plans (free and paid), described in detail on the page robisie.app/pricing (hereinafter: the "Offer"). The Offer sets out the scope of functionality, usage limits, and prices in effect at the time the agreement is concluded. By concluding the agreement, the User accepts the terms presented in the Offer at the time of payment.

5.2 Payments for the paid subscription are handled by Stripe Payments Europe, Ltd. (Dublin, Ireland). The Service Provider does not store the User's payment card data — this data is processed by Stripe in accordance with Stripe's terms.

5.3 Prices are final prices (gross). The Service Provider is not a VAT payer (Article 113(1) of the Polish VAT Act) — no VAT is charged.

5.4 Subscription model:

• (a) the subscription renews automatically each month;
• (b) the User may cancel their subscription at any time via the Stripe Customer Portal (link available in account settings) — access to paid features remains active until the end of the paid period;
• (c) after cancellation, access expires without a refund of the proportional part of the fee (no pro-rata refund) — in accordance with Article 38(13) of the Polish Consumer Rights Act (§6);
• (d) in the event of a failed renewal payment for the subscription, once the payment processor (Stripe) has exhausted its retry attempts, the Service Provider reserves the right to automatically downgrade the paid plan to the free plan, while retaining the User's account, data, and Outputs. Reactivating the paid plan requires updating the card details and making a new payment.

5.5 Subscription plan prices change with at least 30 days' notice, which the Service Provider communicates by email and by a notice in the Service. The change does not affect the active subscription period — the new price applies from the next renewal. A User dissatisfied with the change may cancel their subscription without giving a reason before the change takes effect.

6. Right of withdrawal

6.1 Under Article 27 of the Polish Consumer Rights Act, a User who is a consumer generally has the right to withdraw from the agreement within 14 days without giving a reason.

6.2 Under Article 38(13) of the Polish Consumer Rights Act, the right of withdrawal DOES NOT APPLY to agreements for the supply of digital content not delivered on a tangible medium, if:

• (a) performance began with the User's express consent before the withdrawal period expired; and
• (b) the User was informed of the loss of the right of withdrawal; and
• (c) the User received confirmation of the conclusion of the agreement on a durable medium (email).

6.3 The User gives the consent referred to in section 6.2(a) by checking the relevant checkbox during the subscription process. Once the checkbox is checked and payment is made, access to the Service is activated immediately, and the User loses the right of withdrawal.

6.4 A confirmation of the conclusion of the agreement is sent to the User's email address, containing: the text of this §6, the date consent was given, the transaction number, and the subscription price.

6.5 This §6 does not apply to the free plan — no payment means no paid agreement to withdraw from.

7. Complaints

Complaints should be submitted to the email address: admin@robisie.app. Complaints will be handled within 14 days of receipt.

8. Liability and its limitations

8.1 The Service Provider undertakes to provide the Service with due diligence, in accordance with market standards.

8.2 The Service is provided on an "as-is" basis to the extent permitted by mandatory law. The Service Provider does not guarantee:

• (a) uninterrupted availability of the Service — the Service depends on third-party providers (Stripe, Google, Cloudflare, AI model providers); failures or unavailability of third-party providers' services may result in temporary unavailability of the Service;
• (b) that AI Output will be accurate, complete, true, or free of errors;
• (c) that the Service will meet the User's specific expectations or business objectives.

8.3 To the extent permitted by mandatory law, the Service Provider's total liability to the User for any claims arising from the Terms or from use of the Service is limited to the higher of the following amounts:

• (a) the sum of fees paid by the User for the Service in the 6 months preceding the event giving rise to the claim;
• (b) PLN 50.

8.4 The above limitation DOES NOT apply in the case of damage caused intentionally by the Service Provider or by gross negligence, and in other cases where mandatory law precludes the limitation of liability. The above limitation also does not affect the consumer's statutory rights under the Consumer Rights Act and the Civil Code.

8.5 To the extent permitted by mandatory law, the Service Provider is not liable for indirect damages, lost profits, labor costs, or downtime costs.

9. Technical requirements

• A web browser with JavaScript support
• A Google account (for registration)
• An internet connection

10. Final provisions

10.1 These Terms are effective from the date of publication in the Service.

10.2 The Service Provider reserves the right to amend these Terms. Users will be informed of material changes (including changes to price, scope of the Service, the Service Provider's liability, the User's rights, or complaint procedures) by email and by a notice in the Service at least 14 days before the change takes effect. . Changes that do not affect the User's rights (e.g. editorial clarifications, updates to address details) may take effect on the date the notice is published in the Service.

10.3 A User dissatisfied with the changes may cancel free of charge before the change takes effect, with a proportional refund for the unused period of the active subscription.

10.4 In matters not regulated by these Terms, Polish law applies, in particular the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and the GDPR.

10.5 Disputes are resolved by the court with local jurisdiction over the Service Provider's place of residence (District Court in Gniezno), subject to §14 (ADR) and the consumer's right to use out-of-court dispute resolution methods (ODR platform: ec.europa.eu/consumers/odr).

11. GDPR rights — scope of data portability

11.1 At the User's request, the Service Provider will make available the User's personal data and content that the User provided themselves (hereinafter: "User Data"), in a structured, commonly used format (Article 20 GDPR).

11.2 User Data consists in particular of:

• (a) account data (email address, name, profile settings);
• (b) payment data (subscription number, transaction dates — excluding card data, which is processed by Stripe);
• (c) User Content entered into the Service (links, queries, files);
• (d) Outputs assigned to the User's account.

11.3 The scope of User Data DOES NOT INCLUDE:

• (a) the weights, parameters, and structures of the AI models used by the Service;
• (b) aggregated, statistical, or anonymized data in a manner that does not allow identification of the User or any other natural person (Article 4(5) GDPR);
• (c) metrics, analytics, and logs relating to the platform's operation (performance analytics, telemetry, security logs);
• (d) the algorithms, processing methods, and architecture of the Service;
• (e) knowledge and experience accumulated by the Service Provider in the course of providing the Service, including improvements introduced based on aggregated platform usage.

11.4 The items listed in section 11.3 constitute intellectual property of the Service Provider and/or third parties (AI model providers) and are NOT "data provided by the User" within the meaning of Article 20 GDPR.

11.5 To exercise GDPR rights (access, rectification, erasure, portability, restriction, objection) — contact: admin@robisie.app. The Service Provider responds within 30 days (Article 12 GDPR).

12. User Content + intellectual property

12.1 User Content is defined in §2.

12.2 The User represents and warrants that:

• (a) they hold all rights, licenses, or consents necessary to enter User Content into the Service and for it to be processed by the Service in order to provide the Service;
• (b) User Content does not infringe the rights of third parties (copyright, personal rights, trade secrets, privacy, third parties' GDPR rights) or generally applicable law.

12.3 The User grants the Service Provider a non-exclusive, royalty-free, time-limited license (for the period the account exists, plus up to 90 days after its deletion, for backup and disaster-recovery purposes) to process User Content solely for the purpose of providing the Service. The license expires automatically upon deletion of the Content or the account, subject to legal retention obligations.

12.4 Output — rules of use and intellectual property:

• (a) the User may use Output for private use and internal business use;
• (b) the Service Provider does not claim intellectual property rights to Output, but does not guarantee that Output is free of third-party rights (§8.2(b));
• (c) Output generated by AI models is not guaranteed to be unique — the same or similar Output may be generated for other users (the nature of machine learning);
• (d) before commercial use of Output, the User undertakes to independently verify it with respect to third-party rights, in accordance with §15.1.

13. Illegal content + takedown procedure

13.1 The Service operates under Articles 14-15 of the Act on the Provision of Electronic Services — the Service Provider does not proactively monitor User Content, but responds to reports of illegal content.

13.2 Content prohibited in the Service:

• (a) materials that infringe the copyright, trademarks, or other intellectual property rights of third parties;
• (b) content of a criminal nature (terrorist propaganda, material depicting the sexual exploitation of children, hate speech);
• (c) content that infringes the personal rights of third parties (defamation, insults);
• (d) personal data of third parties entered without their consent (GDPR);
• (e) malicious code, phishing, or material intended to compromise the security of other systems;
• (f) material obtained in breach of third-party platforms' terms of service (e.g. scraping Facebook, YouTube, LinkedIn in violation of their Terms of Service) — the User is solely responsible for the legality of the source of User Content.

13.3 Notice procedure — anyone who becomes aware of User Content that may infringe the law or the rights of third parties may report this in writing to admin@robisie.app. The report should include:

• (a) the reporting party's details (name/company, contact email);
• (b) identification of the specific Content (URL, Output identifier, or other means of unambiguous identification);
• (c) the legal basis for the report (e.g. a citation of the law or a description of the right/interest infringed);
• (d) a statement of the truthfulness of the information, subject to liability.

13.4 Response procedure (takedown) — upon receiving a valid report, the Service Provider will promptly assess it, no later than within 48 business hours counted from the first business day following the day the report was received (where "business day" means Monday to Friday, excluding statutory holidays in Poland, between 9:00 a.m. and 5:00 p.m. CET). If the report is found to be justified, the Service Provider will promptly disable access to the disputed Content.

13.5 User counter-notice — a User whose Content has been blocked may file a counter-notice within 14 days, presenting arguments against the validity of the report. The Service Provider will re-assess the matter within 7 days.

13.6 Repeated infringements — if three justified reports concerning the same User are received within a 12-month period, the Service Provider reserves the right to terminate the Account, while preserving the User's right to download their User Data (§11). The Service Provider will ensure the User has access to their User Data for at least 14 days from delivery of the notice of Account termination — so that the User can exercise the right to data portability (Article 20 GDPR) before the account is deleted.

14. Payment complaints + alternative dispute resolution (ADR)

14.1 The User submits complaints regarding payments or the subscription to the address: admin@robisie.app, stating:

• (a) the transaction number (available in the payment confirmation and in account settings);
• (b) the transaction date;
• (c) a description of the problem (incorrect amount, no access to the Service after payment, duplicate charge, etc.).

14.2 The Service Provider handles the complaint within 14 days of receiving it and informs the User of the outcome at the email address provided.

14.3 The User undertakes to first submit a complaint in accordance with sections 14.1-14.2 before taking any action against the payment provider (including initiating a chargeback through the User's bank) or the courts. Filing a chargeback without exhausting the internal procedure MAY RESULT in the Account being suspended pending clarification of the matter, for no longer than 30 days — unless the chargeback matter has not yet been resolved by the payment processor (in which case the suspension may last until the processor issues a decision, for no longer than 90 days from the report).

14.4 Alternative dispute resolution (ADR) — a User who is a consumer is entitled to use out-of-court methods for handling complaints and pursuing claims, in particular:

• (a) the Regional Trade Inspectorate in Poznań (competent for the Service Provider's registered address in Gniezno);
• (b) the European Commission's ODR platform: ec.europa.eu/consumers/odr.

14.5 The requirement of a prior complaint (§14.3) DOES NOT LIMIT the consumer's statutory rights to ADR or to court proceedings — it is a recommended procedure before escalation, not a condition of access to legal rights.

15. Decision autonomy + supporting nature of AI Output

15.1 Supporting nature of AI Output + no professional advice

Results generated by AI tools in the Service (Output, as defined in §2) are of a purely supporting and informational nature. Output DOES NOT CONSTITUTE:

• (a) legal, tax, accounting, or financial advice;
• (b) medical, pharmaceutical, or psychological advice;
• (c) professional or business advice;
• (d) a basis for making personal, professional, investment, or personnel decisions without independent verification.

Output may contain errors, inaccuracies, hallucinations (statements that sound plausible but are untrue), or outdated data. The User undertakes to independently verify each Output before using it, and in particular to consult a qualified professional in cases requiring professional advice.

15.2 User's decision autonomy

The User is the sole decision-maker with respect to any actions they take based on Output. Business, professional, investment, personnel, or personal decisions based (in whole or in part) on Output are made at the User's sole responsibility.

To the extent permitted by mandatory law, the Service Provider is not liable for:

• (a) the consequences of decisions made by the User based on Output;
• (b) financial losses, lost profits, labor costs, or other indirect damages resulting from the User's use of Output;
• (c) legal, professional, or personal consequences resulting from the User's use of Output.

15.3 Indemnification against third-party claims (reverse indemnification)

To the extent permitted by mandatory law, the User undertakes to indemnify the Service Provider against any third-party claims brought against the Service Provider that arise from:

• (a) the User's use of Output in a manner that infringes third-party rights (copyright, personal rights, industrial property rights, trade secrets);
• (b) sharing Output with third parties without the necessary verification of its accuracy or legality;
• (c) use of Output in a context requiring professional advice without consulting a qualified professional;
• (d) the User's breach of these Terms or of generally applicable law in connection with the use of Output.

The indemnification covers reasonable legal defense costs incurred by the Service Provider in response to such claims, provided that the Service Provider promptly notifies the User of the claim and allows the User to participate in the defense.